General terms and conditions
Please read these Terms & Conditions carefully. They are the basis on which bookings at The Pharaoh’s Hotel (the "hotel") are accepted, and on which you use this website.
By using this website, you agree to be bound by these terms and conditions.
We may revise these terms from time to time by updating this page. The revised terms take effect when they are posted; the date at the top of this page shows when that last happened.
Booking through this website
This website gives information about the hotel and lets you send us a booking request, an event enquiry, a message or a job application. It does not take payment and does not confirm a reservation by itself. Sending the booking request form does not guarantee a room: a booking is confirmed only when our reservations team has answered you directly, confirming availability and the terms of your stay. Any total shown on the booking page is an estimate from the hotel's rate card, not a confirmed price.
Promo codes. A promo code gives the stated percentage off the room rate for the stay it is sent with. The discount is worked out in whole naira and shown as part of the estimate; as with the estimate itself, our team confirms the final price. One code can be used per request. A code has no cash value, may be limited to certain dates, a minimum stay or a number of uses, and may be withdrawn by the hotel at any time before a reservation is confirmed.
Check-in and check-out
Check-in is from 6:00 am, subject to availability and check-out is by 12 noon.
Early check-out
You may check out early at any time after 6:00 am.
Late check-out
On request: please contact the Front Office. Check-out is by 12 noon. A later check-out, subject to availability, is charged at half the night's rate until 6:00 pm, and at the full rate after 6:00 pm.
Guarantee and payment
A reservation is confirmed once it is paid in full. The hotel accepts cash, debit cards and bank transfer, paid only into The Pharaoh’s Hotel's official account. Rates are per night and include taxes and fees; extra services such as laundry are charged separately. Every room comes with a complimentary breakfast, and all rates include VAT.
You may be asked for identification when you check in. On departure, all fees for services rendered are payable by the guest. The hotel may charge the guest for cancellations and no-shows as set out below, and for any damage caused by the guest to the property, however it arises.
Where you pay by bank transfer, you agree to send proof of payment to the hotel's reservations team (thepharaohshotelenugu@gmail.com) within 48 hours of your booking being confirmed, quoting your name and the dates of your stay. You are responsible for any bank charges needed to complete the payment, and you confirm that the booking and contact details you give us are correct. A reservation may be cancelled by the hotel if proof of payment is not received within that time.
Deposit
There is no separate deposit: a reservation is confirmed once it is paid in full.
Cancellation and no-show
- A room reservation can be cancelled up to 48 hours (2 days) before the check-in date. A booking of Escobar Rooftop, the Ribs Lounge or the Board Room needs one week's notice to cancel.
- Not arriving, without telling the hotel beforehand, is treated as a no-show and may be charged.
We reserve the right to cancel or change a reservation where it appears that a customer has given false details, engaged in fraudulent or inappropriate activity, or where the reservation contains or resulted from a mistake or error, and where a booking does not keep to these terms. In those cases the hotel has no obligation to guarantee a new booking or the same rate; a new booking would be made at the rate available at that time. Our Refund & Cancellation Policy sets out how refunds are handled.
Smoking
Every room is non-smoking: smoking in a room carries a ₦100,000 fine. Smoking is allowed only in the designated areas.
Pricing errors
The hotel reserves the right to cancel a booking that was based on incorrect information being displayed about a price or a service at any point in time.
Foreign currency
Only the currency confirmed in your reservation is confirmed.
Relocation
In the rare and unexpected event that the hotel cannot provide the accommodation it confirmed, the hotel will relocate the guest to an alternative property of equal or better grading at no extra expense to the guest. Should there be no property of equal or better grading nearby, the guest may be offered a property of a lesser grading; in that case any reduction in cost will be refunded to the guest.
The alternatives offered are at the hotel's discretion. Should the guest wish to choose a property of a different standard from the one offered, the guest will be required to pay any difference.
Use of this website
As a condition of using this website, you agree that you will not use it for any purpose that is unlawful or prohibited by these terms. You must not send through its forms any material that is unlawful, threatening, defamatory, obscene or otherwise offensive, or that could constitute or encourage a criminal offence or give rise to civil liability, and you must not attempt to interfere with the website or reach parts of it that are not meant for you. We will cooperate fully with any law enforcement authority or court order asking us to disclose the identity of anyone who does.
If you apply for a job through this website, you confirm that what you tell us and what your CV says is true. Sending an application does not create an offer of employment.
Accuracy and ownership
We aim to keep the rooms, facilities and prices on this website accurate and up to date, but availability and rates are always subject to confirmation at the time of booking. The photographs, the text and the The Pharaoh’s Hotel name and logo on this website are owned by or licensed to us and may not be reproduced without permission.
Limitation of liability
Notwithstanding anything to the contrary in these terms, the hotel and its affiliates shall not be responsible for indirect damage, or for damage arising from consequential or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use or loss of opportunity, arising out of the performance or non-performance of obligations under these terms, beyond what the law of Nigeria requires.
Insurance
We strongly recommend that you take out comprehensive travel insurance. We suggest that the policy include, among other things, cover for loss of payment through cancellation, loss of or damage to personal baggage, loss of money and medical expenses.
Links to third parties
We do not control any other website and are not responsible for the content of any website this one links to, or of any link it contains. Such links (to booking and review sites, social media, maps and the like) are provided only as a convenience to you. Including a link does not mean that we endorse, have investigated or have verified the linked website or anything on it.
Governing law and jurisdiction
The services described on this website may not be available in your country, and we make no representation that they are appropriate or available for use in any particular location. This website is operated from the Federal Republic of Nigeria and is governed by the laws of the Federal Republic of Nigeria.
Contact
Questions about these terms: thepharaohshotelenugu@gmail.com